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INFORMATION NOTE ON THE RIGHT TO CANCELLATION

  1. Right to cancellation
    1. Vionnet would like you to be completely satisfied with the products that you purchase from us on our website http://www.vionnet.com (the "Products"), by visiting the specific area reserved for e-commerce (http://store.vionnet.com), in accordance with the terms and methods set out in the General Conditons of Sale.
    2. You shall have the right to withdraw from a purchase agreement concluded with Vionnet in accordance with the General Conditons of Sale without needing to provide a reason and without incurring any cost.
    3. This information note on exercising the right to cancellation constitutes an integral part of the General Conditons of Sale, of which you expressly and unconditionally declare acceptance by submitting your purchase order online to Vionnet. 
  1. Cancellation conditions
    1. Without prejudice to the provisions set out under the General Conditons of Sale in relation to legal guarantees for non-compliance of Products, you shall be entitled to exercise the right to cancellation within a period of fourteen (14) days from the day on which you (or your designated recipient) receive(s) the Products.
    2. You shall be entitled to inform Vionnet of your decision to exercise your right to cancellation by one of the following means:
      1. using the cancellation form that you can download at link, which was communicated to you before submitting the online purchase order; or
      2. sending us any other notice advising us of your decision to cancel.
    3. To exercise your right to cancellation correctly, you must send the cancellation form or another express notice of cancellation within the established time limit, by:
      1. recorded delivery with advice of receipt to the following address: Vionnet Operations S.r.l. c/o 77Agency S.r.l., Via Andrea Solari 11, 20144 – Milan (MI), Italy; or
      2. by email to the following address: e-commerce@vionnet.com.
    4. Regardless of the method you choose to exercise your right to cancellation under the terms of Clause 2, please note that the burden of proving that you have exercised it correctly lies with you in all cases.
    5. Once you have sent us notification of your decision to cancel, you must return the Products to Vionnet without undue delay, and in any event, within fourteen (14) days from sending your notice to the address shown on the pre-printed label that you received with your parcel.
    6. The delivery charges for returning the Products further to exercising your right to cancellation under the terms of Clause 2 shall be entirely borne by Vionnet.
    7. Should you exercise your right to cancellation, you will be held liable for any decrease in the Products' value arising from handling the goods other than to the extent necessary to establish the nature, characteristics and functioning of the Products.
    8. In any event, the right to cancellation will be excluded in relation to Products for which Vionnet has provided personalised packaging or which were clearly personalised according to your requests.
    9. For more information and enquiries in relation to exercising the right to cancellation, please contact our customer service department by email at e-commerce@vionnet.com, or on the following fixed network German telephone number +(49) 711 725 230 4355. Please note that you will be charged for telephone calls to this number at the tariff applied by the telephone network used and the country from which you make the call. 
  1. Refund time scales and methods
    1. In the event of exercising the right to cancellation under the terms of Clause 2, Vionnet will arrange a full refund of the Price paid for the purchase of the Products. The Price will be refunded to you by Vionnet without undue delay and, in any event, within fourteen (14) days from the date on which Vionnet was informed of your decision to exercise your right to cancellation, without prejudice to the provisions of Clause 2.7 and Clause 3.2.
    2. Cancellation shall not be effective and you shall not, therefore, be entitled to a refund of the Price under the following circumstances:
      1. failure to send Vionnet the return form within the time limit established under Clause 2.1; and
      2. failure to send the Products to Vionnet within the time limit established under Clause 2.5.
    3. Under the circumstances set out in Clause 3.2, Vionnet will notify you via email at the address held in your personal account details of its unwillingness to accept the return following your decision to exercise the right to cancellation.
    4. In the fourteen (14) days following receipt of Vionnet's communication as set out in Clause 3.3, you will be entitled to have the Products returned to you at your own expense and in the same condition in which they were returned to Vionnet, by giving written notice to Vionnet. In the absence of said notice, Vionnet will process the unclaimed Products itself.
    5. Under the circumstances set out under Clause 2.7, Vionnet will provide a partial refund of the Price taking into account the decrease in value of the returned Products in accordance with the time limit established under Clause 3.1.
    6. In the event that the recipient of the Products in relation to which the right to cancellation is being exercised is not the same as the person who paid for the Order, in all cases Vionnet will arrange a partial or whole refund (depending on the circumstances as set out under Clause 3) to the person who made the payment.